Knowledge before improvisation
Support agents should answer from the workspace knowledge they are given, show when context is missing, and leave unsupported judgment to people.
About Navigic
Managed support agents for context-heavy work.
Navigic builds AI agents that run around the clock for customer support and internal support. They answer from your approved knowledge, keep context across conversations, and surface the handoff when an issue needs review. Customers meet them on your website; teams meet them in Slack.
Customer supportInternal supportWebsite widgetSlack channels
Managed support agentsAlways-on help for questions that need context.The name is metaphorical. Navigic is not software for maps, directions, or physical routes. It is a company building durable support systems for knowledge-heavy work.
What we build
Support agents that keep the thread.
The hard part of support is often not the first response. It is the product detail, policy constraint, prior conversation, customer promise, internal owner, and unresolved edge case that need to stay attached to the issue.
Navigic gives teams a managed agent that can serve customers through an embedded website widget and support teammates inside Slack. The agent is attached to workspace knowledge, runs as a hosted service, and keeps the work reviewable instead of hiding the handoff.
Principles
What should stay true as support gets more agentic.
These principles shape the product and the way we describe it: useful automation, clear boundaries, and support work that stays inspectable.
Context travels with the issue
The product should preserve the customer question, internal policy, prior handoff, and unresolved risk so each exchange does not restart cold.
Escalation stays visible
Support automation should make review points and accountable owners clearer, especially when the next step affects a customer commitment.
Channels meet the team
Agents should work where support already happens, from a public website widget to the Slack channels teams use for internal support.
Current focus
Building the managed support-agent platform.
- Managed runtime
24/7 support agents hosted for active customer and internal support loops
- Primary channels
Website embedded widget for customers and Slack channels for team-facing support
- Best fit
Knowledge- and context-intensive support where answers, handoffs, and review need continuity
Contact
Talk to Navigic.
For customer support, internal support, website widget, or Slack channel deployments, write to [email protected].