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Privacy Policy

How Navigic handles account, workspace, support-agent, website widget, and plugin integration data.

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Privacy scopeData used to operate reviewable support-agent work.

Navigic processes workspace and channel data to serve agents, enforce permissions, support review, and operate integrations that workspace admins connect.

Scope

What this policy covers.

This policy applies to Navigic public websites, docs, dashboard surfaces, managed support agents, embedded website widgets, and managed-preview plugin integrations. Connected third-party providers may also process data under their own policies.

Data

Information we may process.

  1. 01

    Account and contact details, such as name, email address, workspace membership, and support requests.

  2. 02

    Workspace configuration, agent instructions, approved knowledge, channel settings, review records, and activity metadata.

  3. 03

    Conversations and messages submitted through Navigic surfaces, including website widget sessions and connected Slack channels.

  4. 04

    Integration metadata needed to connect providers, such as Slack workspace IDs, channel IDs, user IDs, requested scopes, and OAuth connection status.

  5. 05

    Billing and entitlement status. Payment details are handled by payment providers and are not stored in this website source.

  6. 06

    Technical logs, diagnostics, browser metadata, device metadata, IP-derived security signals, and usage events needed to operate and protect the service.

Use

How we use information.

provide, secure, troubleshoot, and improve managed AI support agents and related website, dashboard, widget, and plugin surfaces;

authenticate users, maintain workspaces, enforce permissions, route channel messages, and show reviewable activity;

process provider integrations at your direction, including sending approved replies back to connected systems such as Slack;

communicate about product access, billing, support, security, changes, and managed-preview programs;

detect abuse, investigate errors, protect service reliability, and comply with applicable legal obligations.

Sharing

When information may be shared.

connected providers, such as Slack, when you install an integration or ask an agent to act through that provider;

service providers that help operate hosting, storage, authentication, analytics, billing, support, security, or communications;

authorized workspace members according to their workspace role and the channels or agents they can access;

law enforcement, regulators, or other parties when disclosure is required by law or needed to protect Navigic, users, or the public;

a successor organization if Navigic is involved in a merger, acquisition, financing, reorganization, or asset transfer.

Plugins

Plugin and provider data.

When a workspace admin connects a plugin, Navigic may process the provider account, requested scopes, connection status, selected channels, provider event payloads, and agent replies needed for that integration. Provider credentials must not be pasted into chats, support tickets, public docs, or browser storage.

Plugin manifests should disclose publisher identity, links, permissions, release status, and data use. See the plugin manifest reference.

Controls

Retention, choices, and contact.

Navigic retains information as needed to provide the service, maintain security, support workspace auditability, troubleshoot issues, meet legal obligations, and resolve disputes. Workspace admins can revoke provider access in the provider console and in available Navigic setup surfaces.

To ask about access, correction, deletion, workspace exports, or privacy requests, email [email protected].