Customer support
Launch a managed AI support agent for customer questions.
Navigic helps support teams create an agent, ground it in approved knowledge, serve it through Website Support, and review conversations, handoffs, and quality signals.
ContextDelegationReviewMemory
AudienceSupport teams answering recurring customer and prospect questions
The workflow keeps the active context, delegated work, review points, and durable memory visible before the next action moves.
Recognize the friction
Work should not reset between handoffs.
Generic chatbots answer without a clear approved source, escalation boundary, or serving revision.
Teams cannot easily inspect what happened when the agent handed off, retried, or failed.
Workflow
From first context to reviewed follow-through.
- Create the support agent
Start with a focused agent in Agent Studio that matches the customer-support scope and channel.
- Attach approved knowledge
Add product, pricing, refund, cancellation, limitation, contact, and escalation material before the agent answers visitors.
- Publish and bind Website Support
Publish a versioned revision, select it from Website Support, configure allowed origins, and install the widget.
- Review conversations and handoffs
Inspect recent activity, unsupported requests, tool errors, and escalation reasons before expanding coverage.
Capabilities
The same operating pattern, adapted to this work.
Approved-source answers
Ground responses in reviewed support knowledge instead of relying on a generic chatbot prompt.
Versioned publishing
Keep a clear boundary between a draft agent and the revision currently served by Website Support.
Website widget channel
Serve the agent through an embeddable widget on approved production and development origins.
Handoff visibility
Keep billing, refund, account-specific, policy exception, and sensitive requests visible for human ownership.
Quality review
Review conversation activity, knowledge use, retries, errors, and support-agent quality signals after launch.
Safeguards and trust
Keep control visible where the work carries risk.
Navigic should help prepare, preserve, and review work without hiding the human-owned decision points.
Human-owned customer commitments
Keep refunds, exceptions, billing decisions, and sensitive customer commitments under human review.
Explicit unsupported requests
Tell the agent what it should not answer and where those requests should be handed off.
Serving revision control
Verify the active Website Support revision before treating a new support-agent change as live.
Review before expansion
Test realistic questions and inspect channel activity before expanding the agent's scope or audience.
Related resources
Move from solution shape to practical launch steps.
Launch guide
Create, publish, bind, install, and test one Website Support agent.
Open Launch guideAgent knowledge
Add reviewed product, pricing, policy, limitation, and handoff material.
Open Agent knowledgeChannel activity
Review conversations, handoffs, errors, and recent support-channel events.
Open Channel activityProduct overview
Understand the managed loop for knowledge, channels, and review.
Open Product overviewWidget demo
Try the embeddable chat widget with a live configurator and instant code snippet.
Open Widget demoBegin
Launch one support loop first.
Create the agent, add approved knowledge, publish a revision, bind the channel, and review real support questions before expanding scope.