Channels

Configure where agents receive requests and review channel activity.

• Channels OverviewUnderstand where agents receive requests and how channels are configured.
• Home ChannelThe default signed-in dashboard channel for your workspace.
• Website Support ChannelConfigure the channel that serves the embedded website widget.
• Channel ActivityReview recent messages, served agents, and channel health signals.
• Change Serving AgentMove a channel to a different published agent revision.
• Website Support Quality ChecksReview the public support agent before and after binding it to the Website Support channel.
• Troubleshoot Website SupportDiagnose setup, serving-agent, knowledge, and widget issues for Website Support.