Change Serving Agent
Use this guide when a channel should serve a different published agent revision. For Website Support, this is the safest way to move the public widget to a new support-agent version.
Before You Start
You need:
- A published agent revision.
- Access to the dashboard.
- A channel such as Website Support.
Change Website Support
- Open Channels > Website Support.
- In Serving agent, click Change serving agent.
- Choose the published agent revision you want visitors to reach.
- Click Serve channel.
- Send a test message from the widget.
- Review Runtime activity and confirm the served agent revision matches the revision you selected.
Roll Back
If the new revision gives poor answers, repeat the same flow and select the previous published revision. Keep old revisions available until the replacement has been tested with real support questions.
Version Conflict
If Agent Studio reports that a version already exists with different bundle content, publish the draft as a new patch version. If the version is already published and the channel is simply serving an older revision, use Change serving agent from the channel page.