Terminology
Use this glossary to map common Navigic product terms to their customer-facing meaning.
| Term | Meaning |
|---|---|
| Navigic workspace | The account container for agents, channels, conversations, knowledge, usage, and runtime access. |
| Agent | A configured AI worker with instructions, knowledge, tools, and deployment behavior. |
| Agent Studio | The dashboard surface for drafting, validating, publishing, and deploying agents. |
| Draft | Editable agent work that is not live by itself. |
| Published version | A reviewed snapshot of an agent that can be deployed to a channel. |
| Channel | A place where an agent serves people or work. |
| Home | The default authenticated dashboard channel for workspace users. |
| Website Support | The embedded website widget channel for visitors and customers. |
| Embed key | A key that authorizes the website widget to load from approved origins. |
| Visitor session | A widget conversation context for an anonymous or identified visitor. |
| Knowledge | Customer-supplied material an agent can use to answer and route work. |
| Workspace resources | Durable files and notes stored in a workspace for use across agents, channels, and connected clients. |
| Managed runtime | Navigic-hosted execution capacity for agents, channels, and conversations. |
| Managed LLM credits | Plan-included credits applied to supported model usage during a billing cycle. |
| Escalation | Routing an unresolved, sensitive, or approval-heavy conversation to a person. |
Preview terms
Slack channels are a preview surface. They may not be available in every workspace, and docs should label them clearly until they are generally available.