Slack Plugin Support
Use this page when Slack setup, reconnect, channel binding, or message delivery does not behave as expected.
What To Include
When contacting Navigic support, include:
- Navigic account email.
- Navigic workspace name.
- Slack workspace name.
- Slack channel ID or channel name.
- Approximate time of the failed install or message.
- Screenshot or copied error message with secrets removed.
Do not include Slack bot tokens, OAuth refresh tokens, Slack client secrets, Slack signing secrets, Navigic service tokens, or raw customer credentials.
Common Issues
Slack setup is not visible. Your workspace may not have managed-preview
plugin access enabled. Email [email protected] with your workspace name and
account email.
OAuth returns an error. Restart the install flow from the dashboard. OAuth callbacks are short-lived and should not be reused.
The bot cannot access a channel. Confirm the app is installed in the intended Slack workspace, the bot is invited to the channel, and the channel is not archived.
Permission review is required. Reconnect Slack so Navigic can request and store the current required scopes.
The agent did not reply. Check that the Slack channel is bound to a published agent revision and review channel activity for delivery or runtime errors.
Contact
Email [email protected] for plugin support.