Website Support Channel
Website Support is the channel that lets a Navigic agent respond through the embedded website widget. It is the usual first channel for customer-facing support.
Use Website Support when you want visitors to ask questions on your site, get answers grounded in your knowledge, and leave conversations your team can review.
Why it matters
The channel connects three parts of the product:
- A published agent version that knows how to answer.
- An embed key that authorizes your website to load the widget.
- Visitor sessions that keep conversations tied to a browser session or verified user.
When these pieces are configured, the widget can load on your website and route visitor messages to the deployed agent.
What to configure
- Choose the published agent version that should serve the channel.
- Create an embed key for the website.
- Add allowed origins for production and local testing.
- Install the widget script on the site.
- Review activity and escalation outcomes in the dashboard.