Managed Runtime
Managed runtime is the Navigic-hosted execution capacity behind your agents and channels. It is what lets an agent respond around the clock without your team hosting agent infrastructure.
For customers, managed runtime means the dashboard, channels, conversations, and usage reporting work through the hosted Navigic service.
Why it matters
Support agents need reliable execution, model access, conversation handling, and operational visibility. Managed runtime keeps those responsibilities in Navigic so your team can focus on the support experience, knowledge quality, and review process.
Your plan determines the managed runtime access and managed LLM credits available to the workspace.
What you manage
- Which agents are published and deployed.
- Which channels are live.
- What knowledge agents can use.
- How conversations are reviewed or escalated.
- Usage, billing, and plan limits.
What Navigic manages
- Hosted agent execution.
- Service availability for dashboard and channel traffic.
- Model routing for supported plans.
- Product usage measurement and reporting.