Concepts

Understand Navigic workspaces, agents, channels, knowledge, runtime, and usage.

• WorkspacesUnderstand the Navigic workspace as the account container for agents, channels, knowledge, conversations, runtime access, and usage.
• AgentsLearn how Navigic agents combine instructions, knowledge, model behavior, tools, and deployment settings to serve customers.
• Agent StudioUnderstand Agent Studio, the dashboard surface for drafting, validating, publishing, and deploying Navigic agents.
• Agent DeploymentLearn how drafts become published agent versions and how channel bindings decide what serves live conversations.
• ChannelsUnderstand channels as the places where Navigic agents meet users, visitors, and support work.
• Website Support ChannelLearn how the Website Support channel connects a deployed Navigic agent to the embedded website widget.
• Embed Keys and Visitor SessionsUnderstand how embed keys authorize the website widget and how visitor sessions connect conversations to visitors.
• Knowledge and ResourcesLearn how customer-supplied knowledge and workspace resources help Navigic agents answer with the right context.
• Review and EscalationUnderstand how Navigic keeps agent work inspectable and routes sensitive or unresolved support conversations to people.
• Managed RuntimeUnderstand Navigic-hosted execution capacity for agents, channels, conversations, and support work.
• Usage and CreditsLearn how managed LLM credits and usage reporting help you understand workspace consumption.
• TerminologyA short glossary of Navigic product terms used across the dashboard, docs, and customer support.